{"id":5611,"date":"2025-07-22T00:14:13","date_gmt":"2025-07-22T00:14:13","guid":{"rendered":"https:\/\/doobshoes.com\/?p=5611"},"modified":"2025-07-22T00:50:17","modified_gmt":"2025-07-22T00:50:17","slug":"contactenos","status":"publish","type":"post","link":"https:\/\/doobshoes.com\/en\/contactenos\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-a45c9d73 alignwide uagb-is-root-container\">\n<div class=\"wp-block-uagb-container uagb-block-ca8687e1\">\n<div class=\"wp-block-uagb-container uagb-block-92d52ed3\">\n<div class=\"wp-block-uagb-image uagb-block-8e7c8341 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/doobshoes.com\/wp-content\/uploads\/2025\/07\/whatsapp-1-150x150.png\" alt=\"whatsapp\" class=\"uag-image-5613\" width=\"100\" height=\"100\" title=\"whatsapp\" loading=\"lazy\" role=\"img\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-uagb-info-box uagb-block-5e881771 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h1 class=\"uagb-ifb-title\"><a href=\"tel:1-408-582-8026\" target=\"_blank\" rel=\"noopener\" title=\"Llamar\">Whatsapp<\/a><\/h1><\/div><div class=\"uagb-ifb-separator\"><\/div><p class=\"uagb-ifb-desc\"><a href=\"tel:1-888-802-9947\">1-408-582-8026<\/a><br>L-V: 7AM a 6PM CST<br>S\u00e1b y Dom: Cerrado<\/p><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-83e10779\"><div class=\"uagb-container__shape uagb-container__shape-top\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 700 10\" preserveAspectRatio=\"none\"><path class=\"uagb-container__shape-fill\" d=\"M350,10L340,0h20L350,10z\"><\/path><\/svg><\/div>\n<div class=\"wp-block-uagb-container uagb-block-cd255515\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-961983c0      \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"SMS\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer\" href=\"sms:1-408-582-8026\" target=\"_blank\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 512 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"SMS\"><path d=\"M256 32C114.6 32 .0137 125.1 .0137 240c0 49.59 21.39 95 56.99 130.7c-12.5 50.39-54.31 95.3-54.81 95.8C0 468.8-.5938 472.2 .6875 475.2C1.1 478.2 4.813 480 8 480c66.31 0 116-31.8 140.6-51.41C181.3 440.9 217.6 448 256 448C397.4 448 512 354.9 512 240S397.4 32 256 32zM167.3 271.9C163.9 291.1 146.3 304 121.1 304c-4.031 0-8.25-.3125-12.59-1C101.1 301.8 92.81 298.8 85.5 296.1c-8.312-3-14.06-12.66-11.09-20.97S85 261.1 93.38 264.9c6.979 2.498 14.53 5.449 20.88 6.438C125.7 273.1 135 271 135.8 266.4c1.053-5.912-10.84-8.396-24.56-12.34c-12.12-3.531-44.28-12.97-38.63-46c4.062-23.38 27.31-35.91 58-31.09c5.906 .9062 12.44 2.844 18.59 4.969c8.344 2.875 12.78 12 9.906 20.34C156.3 210.7 147.2 215.1 138.8 212.2c-4.344-1.5-8.938-2.938-13.09-3.594c-11.22-1.656-20.72 .4062-21.5 4.906C103.2 219.2 113.6 221.5 124.4 224.6C141.4 229.5 173.1 238.5 167.3 271.9zM320 288c0 8.844-7.156 16-16 16S288 296.8 288 288V240l-19.19 25.59c-6.062 8.062-19.55 8.062-25.62 0L224 240V288c0 8.844-7.156 16-16 16S192 296.8 192 288V192c0-6.875 4.406-12.1 10.94-15.18c6.5-2.094 13.71 .0586 17.87 5.59L256 229.3l35.19-46.93c4.156-5.531 11.4-7.652 17.87-5.59C315.6 179 320 185.1 320 192V288zM439.3 271.9C435.9 291.1 418.3 304 393.1 304c-4.031 0-8.25-.3125-12.59-1c-8.25-1.25-16.56-4.25-23.88-6.906c-8.312-3-14.06-12.66-11.09-20.97s10.59-13.16 18.97-10.19c6.979 2.498 14.53 5.449 20.88 6.438c11.44 1.719 20.78-.375 21.56-4.938c1.053-5.912-10.84-8.396-24.56-12.34c-12.12-3.531-44.28-12.97-38.63-46c4.031-23.38 27.25-35.91 58-31.09c5.906 .9062 12.44 2.844 18.59 4.969c8.344 2.875 12.78 12 9.906 20.34c-2.875 8.344-11.94 12.81-20.34 9.906c-4.344-1.5-8.938-2.938-13.09-3.594c-11.19-1.656-20.72 .4062-21.5 4.906C375.2 219.2 385.6 221.5 396.4 224.6C413.4 229.5 445.1 238.5 439.3 271.9z\"><\/path><\/svg><\/a>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-uagb-info-box uagb-block-d3b91aa6 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h1 class=\"uagb-ifb-title\"><a href=\"sms:1-408-582-8026\" target=\"_blank\" rel=\"noopener\" title=\"Llamar\">SMS<\/a><\/h1><\/div><div class=\"uagb-ifb-separator\"><\/div><p class=\"uagb-ifb-desc\"><a href=\"sms:1-888-802-9947\" title=\"\">1-408-582-8026<\/a><br>L-V: 7AM a 6PM CST<br>S\u00e1b y Dom: Cerrado<\/p><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-8e3b1085\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-6951cf6a      \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"SMS\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer\" href=\"tel:1-408-582-8026\" target=\"_blank\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 512 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"SMS\"><path d=\"M511.2 387l-23.25 100.8c-3.266 14.25-15.79 24.22-30.46 24.22C205.2 512 0 306.8 0 54.5c0-14.66 9.969-27.2 24.22-30.45l100.8-23.25C139.7-2.602 154.7 5.018 160.8 18.92l46.52 108.5c5.438 12.78 1.77 27.67-8.98 36.45L144.5 207.1c33.98 69.22 90.26 125.5 159.5 159.5l44.08-53.8c8.688-10.78 23.69-14.51 36.47-8.975l108.5 46.51C506.1 357.2 514.6 372.4 511.2 387z\"><\/path><\/svg><\/a>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-uagb-info-box uagb-block-4f5a5611 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h1 class=\"uagb-ifb-title\"><a href=\"tel:1-408-582-8026\" target=\"_blank\" rel=\"noopener\" title=\"Llamar\">Llamar<\/a><\/h1><\/div><div class=\"uagb-ifb-separator\"><\/div><p class=\"uagb-ifb-desc\"><a href=\"tel:1-888-802-9947\">1-408-582-8026<\/a><br>L-V: 7AM a 6PM CST<br>S\u00e1b y Dom: Cerrado<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs uagb-block-40157e4c uagb-tabs__wrap uagb-tabs__hstyle1-desktop uagb-tabs__vstyle6-tablet uagb-tabs__stack1-mobile\" data-tab-active=\"2\"><ul class=\"uagb-tabs__panel uagb-tabs__align-center\" role=\"tablist\"><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab0\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"0\" role=\"tab\"><div>Servicio al Cliente<\/div><\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab1\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"1\" role=\"tab\"><div>Garant\u00eda<\/div><\/a><\/li><li class=\"uagb-tab uagb-tabs__active\" role=\"none\"><a href=\"#uagb-tabs__tab2\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"2\" role=\"tab\"><div>E-Mail<\/div><\/a><\/li><\/ul><div class=\"uagb-tabs__body-wrap\">\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-0\" aria-labelledby=\"uagb-tabs__tab0\">\n<p>\ud83d\uded2 Informaci\u00f3n sobre Pedidos, Env\u00edos y Devoluciones<\/p>\n\n\n\n<p><strong>Doob Shoes Factory<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udce6 Procesamiento de Pedidos<\/h3>\n\n\n\n<p>Si tienes problemas al realizar tu pedido, aseg\u00farate de que los datos de facturaci\u00f3n coincidan con los registrados por tu entidad financiera. Si el problema persiste, puedes escribirnos a [<a>ceo@doobshoes.com<\/a>] o comunicarte directamente por WhatsApp para recibir asistencia personalizada.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udccd Estado de tu Pedido<\/h3>\n\n\n\n<p>\u00bfYa hiciste tu compra y quieres saber en qu\u00e9 estado est\u00e1?<br>\ud83d\udc49 Haz clic aqu\u00ed para <strong>rastrear tu pedido<\/strong>. <em>(Incluir enlace de tracking)<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u274c Cancelaciones<\/h3>\n\n\n\n<p>Una vez realizado el pedido, <strong>comenzamos a procesarlo de inmediato<\/strong>, por lo que <strong>no podemos cancelarlo ni modificarlo<\/strong> (esto incluye cambios en direcci\u00f3n, talla o productos).<br>Si necesitas hacer cambios, <strong>espera a recibir el producto y utiliza nuestra pol\u00edtica de devoluciones<\/strong> para solicitar un reembolso o hacer un cambio.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd01 Devoluciones y Cambios<\/h3>\n\n\n\n<p>Tu pedido ser\u00e1 enviado con una <strong>etiqueta de devoluci\u00f3n gratuita dentro de la caja<\/strong>.<br>Puedes hacer clic aqu\u00ed para revisar las instrucciones detalladas sobre c\u00f3mo devolver tu producto. <em>(Incluir enlace si aplica)<\/em><br>Si no encuentras tu etiqueta, cont\u00e1ctanos y te enviaremos una nueva sin costo.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude9a Seguimiento de Devoluciones<\/h3>\n\n\n\n<p>La etiqueta de devoluci\u00f3n incluye un <strong>n\u00famero de seguimiento<\/strong>. Te recomendamos anotarlo antes de enviar el paquete.<br>Ingresa ese n\u00famero en la p\u00e1gina de la empresa de mensajer\u00eda para verificar su estado.<br>Si ya enviaste tu devoluci\u00f3n y no guardaste el n\u00famero, espera entre <strong>15 y 20 d\u00edas h\u00e1biles<\/strong> para recibir nuestro correo de confirmaci\u00f3n indicando que tu devoluci\u00f3n fue recibida.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcb0 Reembolsos<\/h3>\n\n\n\n<p>Una vez recibida y revisada tu devoluci\u00f3n, <strong>procesaremos tu reembolso en un plazo de 3 a 5 d\u00edas h\u00e1biles.<\/strong><br>El dinero ser\u00e1 devuelto al mismo m\u00e9todo de pago utilizado en la compra.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04 Cambios de Producto<\/h3>\n\n\n\n<p>Si deseas cambiar tu producto por otra talla o modelo, primero <strong>devuelve el art\u00edculo original<\/strong> siguiendo las instrucciones anteriores.<br>Luego, puedes realizar una nueva compra en el momento que desees.<br>\ud83d\udc49 Si compraste con descuento y deseas volver a comprar el mismo modelo en otra talla, cont\u00e1ctanos despu\u00e9s de realizar el nuevo pedido y <strong>te reembolsaremos la diferencia de precio<\/strong> (si aplica).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udc64 Mi Cuenta<\/h3>\n\n\n\n<p>Para restablecer tu contrase\u00f1a, utiliza el enlace correspondiente en la pantalla de inicio de sesi\u00f3n.<br>Desde tu cuenta puedes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ver el historial de pedidos<\/li>\n\n\n\n<li>Cambiar contrase\u00f1a<\/li>\n\n\n\n<li>Agregar\/eliminar m\u00e9todos de pago<\/li>\n\n\n\n<li>Crear tu lista de favoritos<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udf81 Promociones y Descuentos<\/h3>\n\n\n\n<p>Si el producto est\u00e1 en promoci\u00f3n, <strong>el descuento se aplicar\u00e1 autom\u00e1ticamente en el carrito<\/strong>.<br>Si tienes un <strong>c\u00f3digo promocional<\/strong>, introd\u00facelo antes de finalizar tu compra.<br>Si el descuento no aparece, revisa las condiciones de la promoci\u00f3n o cont\u00e1ctanos para ayudarte.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83c\udf0d Env\u00edos Internacionales<\/h3>\n\n\n\n<p>Actualmente, <strong>solo realizamos env\u00edos dentro de los Estados Unidos y sus territorios.<\/strong><br>Si est\u00e1s fuera de EE.UU., puedes coordinar el env\u00edo con un familiar o contacto dentro del pa\u00eds que lo reenv\u00ede a tu ubicaci\u00f3n internacional.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-1\" aria-labelledby=\"uagb-tabs__tab1\">\n<p>\ud83d\udee1\ufe0f Reclamaciones de Garant\u00eda<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcdd Nueva Reclamaci\u00f3n de Garant\u00eda<\/h3>\n\n\n\n<p>Si crees que tu producto <strong>Doob Shoes<\/strong> presenta un defecto de f\u00e1brica o problemas relacionados con los materiales, puedes iniciar una reclamaci\u00f3n f\u00e1cilmente.<br>\ud83d\udc49 <strong>Haz clic aqu\u00ed para enviar tu solicitud de garant\u00eda.<\/strong> <em>(Incluir enlace al formulario o instrucciones)<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\u23f3 Estado de Reclamaci\u00f3n Existente<\/h3>\n\n\n\n<p>Nuestro equipo especializado est\u00e1 revisando tu caso con atenci\u00f3n.<br>El tiempo estimado de respuesta es de <strong>5 a 7 d\u00edas h\u00e1biles<\/strong>.<br>En temporadas de alta demanda o situaciones especiales, este proceso puede extenderse hasta <strong>10 d\u00edas h\u00e1biles<\/strong>.<br>\u00a1Gracias por tu paciencia y confianza!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-2\" aria-labelledby=\"uagb-tabs__tab2\">\n<p class=\"has-medium-font-size\">\ud83d\udcec Ponte en Contacto<\/p>\n\n\n\n<p>\u00bfTienes dudas, comentarios o necesitas ayuda con tu pedido?<br>Completa el siguiente formulario para enviarnos un mensaje.<br>\ud83d\udd50 <strong>Responderemos tu solicitud dentro de 1 a 2 d\u00edas h\u00e1biles.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-uagb-forms uagb-forms__outer-wrap uagb-block-c6362a46 uagb-forms__medium-btn\"><form class=\"uagb-forms-main-form\" method=\"post\" autocomplete=\"on\" name=\"uagb-form-c6362a46\">\n<div class=\"wp-block-uagb-forms-name uagb-forms-name-wrap uagb-forms-field-set uagb-block-2c6554b8\"><div class=\"uagb-forms-name-label required uagb-forms-input-label\" id=\"2c6554b8\">First Name<\/div><input type=\"text\" placeholder=\"John\" required class=\"uagb-forms-name-input uagb-forms-input\" name=\"2c6554b8\" autocomplete=\"given-name\"\/><\/div>\n\n\n\n<div class=\"wp-block-uagb-forms-name uagb-forms-name-wrap uagb-forms-field-set uagb-block-a4e155ac\"><div class=\"uagb-forms-name-label required uagb-forms-input-label\" id=\"a4e155ac\">Last Name<\/div><input type=\"text\" placeholder=\"Doe\" required class=\"uagb-forms-name-input uagb-forms-input\" name=\"a4e155ac\" autocomplete=\"family-name\"\/><\/div>\n\n\n\n<div class=\"wp-block-uagb-forms-email uagb-forms-email-wrap uagb-forms-field-set uagb-block-7548fd33\"><div class=\"uagb-forms-email-label  uagb-forms-input-label\" id=\"7548fd33\">Email<\/div><input type=\"email\" class=\"uagb-forms-email-input uagb-forms-input\" placeholder=\"example@mail.com\" name=\"7548fd33\" autocomplete=\"email\"\/><\/div>\n\n\n\n<div class=\"wp-block-uagb-forms-textarea uagb-forms-textarea-wrap uagb-forms-field-set uagb-block-0bcbda28\"><div class=\"uagb-forms-textarea-label required uagb-forms-input-label\" id=\"0bcbda28\">Message<\/div><textarea required class=\"uagb-forms-textarea-input uagb-forms-input\" rows=\"4\" placeholder=\"Enter your message\" name=\"0bcbda28\" autocomplete=\"off\"><\/textarea><\/div>\n<div class=\"uagb-forms-form-hidden-data\"><input type=\"hidden\" class=\"uagb_forms_form_label\" value=\"Spectra Form\"\/><input type=\"hidden\" class=\"uagb_forms_form_id\" value=\"uagb-form-c6362a46\"\/><\/div><div class=\"uagb-form-reacaptcha-error-c6362a46\"><\/div><div class=\"uagb-forms-main-submit-button-wrap wp-block-button\"><button class=\"uagb-forms-main-submit-button wp-block-button__link\"><div class=\"uagb-forms-main-submit-button-text\">Submit<\/div><\/button><\/div><\/form><div class=\"uagb-forms-success-message-c6362a46 uagb-forms-submit-message-hide\"><span>The form has been submitted successfully!<\/span><\/div><div class=\"uagb-forms-failed-message-c6362a46 uagb-forms-submit-message-hide\"><span>There has been some error while submitting the form. Please verify all form fields again.<\/span><\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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