🛒 Order, Shipping & Returns Information
Doob Shoes Factory
📦 Order Processing
If you experience any issues while placing your order, make sure your billing information matches the information on file with your financial institution. If the issue persists, you can email us at [ceo@doobshoes.com] or contact us directly via WhatsApp for personalized assistance.
📍 Order Status
Already placed your order and want to check its status?
👉 Click here to track your order. (Include tracking link)
❌ Cancellations
Once an order is placed, we begin processing it immediately, so we are unable to cancel or modify it (including changes to the shipping address, size, or products).
If you need to make any changes, please wait until you receive your order and use our return policy to request a refund or exchange.
🔁 Returns & Exchanges
Your order will include a free return shipping label inside the box.
You can click here to review detailed instructions on how to return your product. (Include link if applicable)
If you can’t find your return label, contact us and we’ll send you a new one at no cost.
🚚 Return Tracking
The return label includes a tracking number. We recommend writing it down before shipping your package.
Enter the tracking number on the carrier’s website to check the status of your return.
If you’ve already shipped your return and didn’t save the tracking number, please allow 15–20 business days to receive a confirmation email from us indicating that your return has been received.
💰 Refunds
Once your return has been received and inspected, we will process your refund within 3–5 business days.
The refund will be issued to the original payment method used for the purchase.
🔄 Product Exchanges
If you would like to exchange your product for a different size or style, first return the original item by following the instructions above.
Then, you can place a new order whenever you’re ready.
👉 If you purchased the item at a discounted price and would like to reorder the same style in a different size, contact us after placing your new order and we will refund the price difference (if applicable).
👤 My Account
To reset your password, use the corresponding link on the login page.
From your account, you can:
- View Order History
- Change Password
- Add/Remove Payment Methods
- Create Your Wishlist
🎁 Promotions & Discounts
If the product is on sale, the discount will be applied automatically in your cart.
If you have a promo code, enter it before completing your purchase.
If the discount does not appear, review the promotion terms or contact us for assistance.
🌍 International Shipping
Currently, we only ship within the United States and its territories.
If you are located outside the U.S., you can arrange delivery to a family member or contact within the country who can then forward the package to your international location.
🛡️ Reclamaciones de Garantía
📝 New Warranty Claim
If you believe your Doob Shoes product has a manufacturing defect or an issue related to the materials, you can easily submit a warranty claim.
👉 Click here to submit your warranty claim. (Include link to the form or instructions)
⏳ Existing Warranty Claim Status
Our specialized team is carefully reviewing your case.
The estimated response time is 5–7 business days.
During periods of high demand or under special circumstances, this process may take up to 10 business days.
Thank you for your patience and trust!
📬 Get in Touch
Do you have questions, comments, or need help with your order?
Fill out the form below to send us a message.
🕐 We’ll respond to your request within 1–2 business days.